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The average production time is 5 weeks for orders. Remember, you are buying shoes made especially for you.

Keep in mind that some customization jobs take longer than others, for example patina finishes.

Complying with the estimated production time is our responsibility, we will inform you of the possible inconveniences related to the production of your selected item.

Keep in mind that we are manufacturing to order , if you wish to modify your order , make sure that you do so within 24 hours after payment , otherwise , the order will already be in production and its modification may carry expenses of up to 100% depending on the level of production reached.

Sartorial

lab only accepts cancellations up to 24 hours after the purchase confirmed by the bank. To launch an order to production, it must be paid in full. To protect your right of withdrawal, we will start production 24 hours after receipt of payment in our bank.

To cancel an order you must send an email to, info@sartoriallab.com, within 24 hours after the purchase, then our team will process the request and proceed to a refund of the amount of your purchase.

In addition, you can always cancel orders with more than 24 hours of production. Keep in mind that in these cases expenses will be used depending on the level of production, ranging from €50, €90 and up to 100% of the value of the product.

your bank. The double authentication process varies by bank. the normal thing is to send an SMS to your phone with a PIN code, known only to you.

We use PAYPAL as payment gateway, your data is processed and SSL encrypted

You will receive an invoice in the mail right after paying for your order.

You can also create an access account in MY ACCOUNT, here you will have all your invoices at your convenience.